Refund/Return policy

 

Effective Date: June 11, 2026

Australian Consumer Law

Your rights under the Australian Consumer Law apply in addition to this policy. If a product has a major failure, you may choose a refund or replacement. For a minor failure, we reserve the right to repair, replace, or refund. Nothing in this policy limits your Australian Consumer Law rights.

 

Change of Mind Policy

We do not offer returns, refunds, or exchanges for change‑of‑mind purchases. 

Faulty Goods

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However, the Australian Consumer Law does recognise that the relevant time period may vary by product depending on the nature of the goods, the price paid and any representations made about the goods.

If there is a major fault or issue with the item, you may choose a refund or exchange. Where an item is damaged through misuse or abnormal use, The Dragon’s Beard cannot provide a refund or exchange, whether the fault is identified by The Dragon’s Beard or the manufacturer. The Dragon’s Beard will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Damaged in Transit

Please contact us at admin@thedragonsbeard.com.au within 48 hours of delivery with photos of: The front and back of the affected product(s)and any inner packaging, and The outer packaging and shipping label. This helps us resolve the issue quickly with our carrier partners. You will be guided on whether a return is required.

 

Pricing Error Policy

We strive to ensure all prices on our website are accurate. However, in the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. If this occurs, we will notify you as soon as possible and provide a full refund if payment has already been made.

Return Address

The Dragon’s Beard

7/260 Charters Towers Rd

Hermit Park QLD 4812

Australia